CRM CoE Framework Leader certification course

• Cohort 1: Admission closed

  We are thrilled to announce that admissions for Cohort 1 of our Nonprofit CRM Center of Excellence (CoE) Alliance are now closed. A heartfelt thank you to all the participants who applied. We look forward to embarking on this transformative journey together.

• Cohort 2: Enrollment Now Open

  We are excited to open enrollment for Cohort 2, commencing on July 10, 2025. The early bird special is $500 off the regular price. $950 through for applications submitted before the end of day, May 15, 2025.

Objectives: To Educate, Inspire, and Develop CRM CoE Leaders

• Define CRM CoE Purpose: Introduce the strategic role and organizational models of CRM CoEs.
• Master the CRM CoE Framework: Teach key domains, capabilities, functions, the Five-Step Process, and business outcomes.
• Lead with Strategy: Align leadership with business goals to drive measurable value.
• Refine Operations: Apply the Five-Step Process for prioritizing functions and defining improvement via first principles, standards, best practices, and KPIs.
• Drive Innovation: Leverage AI and automation as enablers of continuous CoE improvement.
• Foster Collaboration: Promote cross-functional engagement, communication, and talent development across CRM ecosystems.

Key Outcomes:

• Define CRM CoE strategies aligned to business priorities
• Design outcome-oriented processes
• Lead teams to improve business impact
• Build the CRM CoE ecosystem culture around producing business outcomes

Post-Program Support

• Alumni Network: A community for graduates to facilitate ongoing networking,career support, and professional development.
• Resource Access: Continued access to course materials for a year to reinforce learning and application.

Price: 

• $1,450.00

Application for the CRM CoE Framework Leader certification course starting July 10, 2025

Eight weekly one-and-a-half-hour live classes on Thursdays at 7 PM CST, starting July 10th. You will receive access to the first module on July 4th, and every seven days thereafter, you will receive access to the following module.

Upon successfully completing the course requirements you'll receive:

• Recognition as a Certified CRM CoE Framework Leader
• Alumni Network: A community for graduates to facilitate ongoing networking, career support, and professional development.
• Resource Access: Continued access to course materials for a year to reinforce learning and application.

Certification Criteria:

• Attendance: Minimum 75% of 8 live sessions.
• Complete all assignments and quizzes.
• Submit an acceptable capstone project – a CRM CoE strategic roadmap for your actual or hypothetical CoE
• A score of 80% or higher on the quizzes and final assessment.